Returns & Exchanges

At Pit Boss, we stand behind the quality of our home and outdoor living products with a 30-day satisfaction guarantee. If your purchase does not meet your expectations, we offer a straightforward return process to ensure your home shopping experience remains seamless.

Return Process

• 1.
  Initiate Your Request

  Log into your Pit Boss account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all manuals, hardware, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of the tracking number for your records.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 7 to 10 business days.