Frequently Asked Questions
Everything you need to know about transforming your home experience.
What is the standard shipping timeframe for furniture and large items?
Most orders are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery services?
Yes, we offer white-glove delivery for an additional fee. This includes room-of-choice placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture is non-refundable unless it arrives damaged.
Are your materials sustainably sourced?
Pit Boss is committed to quality and sustainability. We prioritize suppliers who use FSC-certified wood and eco-friendly textiles in our product lines.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm for larger home investments.